Terms and Conditions

Effective Date: 17/10/2024

 

Welcome to Rimright Kenya! These Terms and Conditions (“Terms”) govern your use of our website, products, and services, whether online or in-store. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

1. Definitions

  • “Rimright Kenya”: Refers to our company, located along Ngara Road, Nairobi, Kenya, including all online and in-store operations.
  • “User”, “Customer”, “You”: Refers to anyone accessing or using our services, including those making purchases or interacting with our website.
  • “Products”: Refers to all items offered for sale by Rimright Kenya, including tyres and related services.

2. Eligibility

By using our services, you confirm that you are at least 18 years old and capable of entering into legally binding agreements.

3. Orders and Payments

  • Order Confirmation: When you place an order, we will send a confirmation email. This does not guarantee availability. If items are unavailable, we will notify you and provide an estimated timeline or offer alternative options.
  • Pricing: All prices are listed in Kenyan Shillings (KES) and are inclusive of applicable taxes. We reserve the right to adjust prices without prior notice.
  • Payments: Payments can be made through secure online gateways or in-store. By completing a transaction, you agree that the payment information provided is accurate, complete, and authorized.
  • Order Cancellation: Orders can be canceled before they are processed. Once dispatched, orders cannot be canceled.

4. Shipping and Delivery

  • Delivery Timeline: We aim to deliver products within 24 hours for locations within Nairobi and 3 working days outside Nairobi. However, delivery timelines may vary.
  • Delivery Charges: Shipping fees will be added at checkout, based on delivery location and order weight.
  • Risk of Loss: Risk of loss or damage passes to the customer upon delivery of the product.

5. Returns and Refunds

Please refer to our Return and Refund Policy for details on eligibility and procedures for returns and refunds. Items must meet the specified conditions to qualify for return or refund.

6. Warranty

We offer a limited warranty on specific products. The warranty period and conditions vary by product and manufacturer. For details on warranties applicable to your purchase, please refer to the warranty documentation provided with your product or contact us.

7. Use of the Website

  • Prohibited Activities: You agree not to misuse the website, including but not limited to:
    • Harming or attempting to harm the website, other users, or third parties.
    • Engaging in fraudulent activities.
    • Infringing on any intellectual property rights.
  • User Content: By posting reviews or comments, you grant Rimright Kenya the right to use, reproduce, and display such content for promotional purposes. However, we reserve the right to moderate or remove any user content that violates these Terms.

8. Intellectual Property Rights

All content on the Rimright Kenya website, including text, graphics, logos, and images, is the intellectual property of Rimright Kenya or its licensors. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

9. Limitation of Liability

To the maximum extent permitted by law, Rimright Kenya shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or services, even if advised of the possibility of such damages. Our total liability for any claim shall not exceed the amount paid by you for the product or service in question.

10. Indemnification

You agree to indemnify and hold Rimright Kenya harmless from any claims, losses, or damages, including attorney’s fees, arising from your breach of these Terms or misuse of our services.

11. Modification of Terms

We reserve the right to amend these Terms at any time. Changes will be effective upon posting on this page, and the “Effective Date” will be updated accordingly. Continued use of our services after updates constitutes acceptance of the modified Terms.

12. Governing Law

These Terms and any disputes arising from or relating to them shall be governed by the laws of Kenya. You agree to submit to the exclusive jurisdiction of the Kenyan courts.

13. Contact Us

For any questions regarding these Terms, please contact us: